We believe transparency helps build trust between us and you, our tenants. We try to provide clear information about our housing service, performance and decision-making.
Tenant and leaseholder representatives
Six elected resident representatives help influence how we run our housing service. Their contribution ensures your experience is at the forefront of all decisions we make that impact you.
Five of the representatives are council tenants, and one is a leaseholder. There is currently a vacancy for a tenant representative.
Contact the representatives at hsc.residents@gmail.com if you have any questions, feedback or concerns.
The current representatives are:
- Diane Best (leaseholder)
- Diana Minns (tenant)
- Isabella-Jowita Miszk (tenant)
- Mandy Powell-Hardy (tenant)
- Renata Wais (tenant)
Elections for representatives take place every four years. The next one is due to take place in 2028. We commission an independent organisation to send a ballot paper to all tenants and leaseholders.
Representatives can claim an annual allowance of up to £1,400 each, depending on how much time they give to the role.
Meetings
These meetings allow tenants and leaseholders to scrutinise their housing services.
Housing Advisory Board
The Housing Advisory Board is the main forum for council tenants and leaseholders to discuss our housing service with us.
The board provides advice, recommendations and feedback to help us improve our housing service. It supports our decision-making process and monitors our performance.
The board meets five times each year. We publish papers from the board meetings, including agendas and minutes.
Resident, Officer, Asset and Maintenance meeting
The Resident, Officer, Asset and Maintenance meeting helps tenants and leaseholders hold our repairs and maintenance service to account. It is sometimes referred to as Roam.
The meeting is led by a panel of tenants and council officers. It gives tenants the chance to check and question the quality of our housing services.
It meets every three months. All tenants and leaseholders are welcome to attend - contact us if you want to attend a meeting.
At meetings, we:
- report on the performance of our services – see also our social housing performance measures
- share and discuss key performance information
Estate Services Contractors Meeting
This quarterly meeting enables tenants and leaseholders to meet the contractors who maintain our estates, allowing them to scrutinise the service they receive and hold them to account.
Residents can share their concerns and suggest improvements. The contractors share news about service updates, planned changes, and performance.
The agenda also often includes updates about:
- management of our estates, including service changes and progress on improvement schemes
- recent estate walkabouts and neighbourhood clean-up events
- resident engagement activities and initiatives
Meeting dates
Check minutes and agendas for Housing Advisory Board meetings.
- 14 September 2026, 5pm: Housing Advisory Board
- 9 November 2026, 5pm: Housing Advisory Board
Dates for the next Resident Asset, Repairs and Maintenance Forum and Estate Services Contractors Meeting are to be decided.
Previous meetings
- 15 June 2026: Housing Advisory Board
- 9 June 2026: Resident Asset, Repairs and Maintenance Forum meeting notes [PDF, 0.1MB]
- 2 February 2026: Housing Advisory Board
- 8 December 2025: Housing Advisory Board
- 6 October 2025: Housing Advisory Board
