Tenant and Leaseholder Involvement Strategy – have your say

We are committed to putting tenants at the heart of our housing services.

Our tenant and leaseholder involvement strategy sets out how we will listen to, involve, and work with tenants to shape the homes and communities they live in.

We are updating the strategy so that it meets the latest regulations, legislation and best practice. The objectives and actions in the new draft strategy were produced with your elected tenant and leaseholder representatives.

Our key objectives are to:

• embed resident involvement across our housing services. We want to build a culture of trust, transparency and accountability by involving residents in the way that we operate.
• ensure inclusivity. We want to give all residents opportunities to engage meaningfully, regardless of background or circumstance.
• enable an empowered resident voice. We want to strengthen the role of residents in shaping decisions and influencing outcomes.
• listen, learn and improve. We will use feedback and data to ensure residents are heard, and that we are improving services and meeting standards.

This draft content will now be further shaped by your feedback. We want to hear from as many tenants and leaseholders as possible.

Please complete our short feedback form by 5 December – it should only take about 10 minutes.

Tenant and Leaseholder Involvement Strategy survey

This is a great opportunity for you to have your say. Through this strategy, we aim to ensure that housing services are shaped by the people who use them.

Tenant satisfaction measures

We are the landlord of more than 1,000 social housing properties. The government requires us to publish an annual report of tenant satisfaction.

We report on 26 tenant satisfaction measures, including 14 based on performance management and 12 on a tenant survey.

Much of the data in our annual reports comes from our tenant and leaseholder satisfaction surveys.

Tenant satisfaction measures survey

We asked market-research company Acuity to carry out this year’s tenant satisfaction measures survey.

• Tenant satisfaction measures survey 2024/25 report [PDF, 3.5MB]

Previous surveys

• Tenant satisfaction survey 2024 [PDF, 3.5MB]
• Tenant satisfaction report 2022 [PDF, 3MB]
• Independent living tenant satisfaction report 2022 [PDF, 2.5MB]
• Leaseholder satisfaction report 2022 [PDF, 2.5MB]

These older documents are not all fully accessible. Contact us if you have any problems reading them or want a plain-text version.