Tenant and leaseholder satisfaction surveys
Much of the data in our annual reports (see below) comes from our tenant and leaseholder satisfaction surveys.
- Tenant satisfaction report 2022 [PDF, 3MB]
- Independent living tenant satisfaction report 2022 [PDF, 2.5MB]
- Leaseholder satisfaction report 2022 [PDF, 2.5MB]
- Tenant satisfaction report 2020 [PDF, 3MB]
- Independent living tenant satisfaction report 2020 [PDF, 2.5MB]
- Leaseholder satisfaction report 2020 [PDF, 2.5MB]
These documents are not fully accessible. Contact us if you have any problems reading them or want a plain-text version.
Resident involvement strategy
Our resident involvement strategy helps us ensure we provide an effective service that answers the needs of today’s social housing climate.
Resident engagement review
We reviewed our resident engagement activities to ensure our procedures embrace change and increase resident participation within existing resources and in a sustainable way.
The review is split into six key themed headings, each of which provides an overview of embedded engagement activities and analyses whether they will continue to be supported, or whether they could be altered to increase their effectiveness.