We are the landlord of more than 1,000 social housing properties. The government requires us to publish an annual report of tenant satisfaction.
We report on 26 tenant satisfaction measures, including 14 based on performance management and 12 on a tenant survey.
Much of the data in our annual reports comes from our tenant and leaseholder satisfaction surveys.
Tenant satisfaction measures survey
2024/25 survey
We have asked market-research company Acuity to carry out this year’s tenant satisfaction measures survey.
Acuity will contact you by email, by post or by phone. Emails will include a link to complete the survey online, and postal surveys will include a reply-paid envelope. Phone surveys will take about 10 minutes.
Your response will help us improve the services we provide. It will also help us understand which issues and priorities are most important for you.
All responses will be treated as confidental – you can reply anonymously if you want.
Everybody who responds will be entered into a prize draw for one of three £100 Love2Shop vouchers.
If you have any questions or need help to complete the survey, contact Acuity at acuity@arap.co.uk or 01273 287114.
If you want to check that the survey is genuine, you can contact us on 01223 457000.
Previous surveys
- Tenant satisfaction survey 2024 [PDF, 3.5MB]
- Tenant satisfaction report 2022 [PDF, 3MB]
- Independent living tenant satisfaction report 2022 [PDF, 2.5MB]
- Leaseholder satisfaction report 2022 [PDF, 2.5MB]
These older documents are not all fully accessible. Contact us if you have any problems reading them or want a plain-text version.
Resident involvement strategy
Our resident involvement strategy helps us ensure we provide an effective service that answers the needs of today’s social housing climate.
We created the strategy to help us involve tenants and leaseholders in the delivery and management of the housing services they receive.
Tenant and leaseholder inspectors, and panel and committee members have direct input and scrutiny of key decisions around their housing.
The tenant community participates online via websites and social media. They also use surveys, newsletters and magazines, and local residents' groups and associations.
The strategy reflects feedback from the 2020 tenant and leaseholder satisfaction survey. Tenants told us they want to be better informed, but many do not have access to the internet. They said health and wellbeing is a priority for them.
