Advice for people affected by domestic abuse


Domestic abuse is not just physical violence. It is any type of abuse from someone you have (or have had) a relationship with, including economic, emotional, sexual or mental abuse.

Abusive behaviour includes acting in a controlling, coercive or threatening manner; typical actions might include taking your money, stopping you seeing your friends and family, or threatening your children or pets.

Domestic abuse is a crime that can affect anyone. Always call 999 in an emergency.

Safe internet use

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Cover your tracks online

If you are living with an abusive partner, you might be worried about that person knowing that you are accessing help.

There are a number of things you can do to hide your internet use – read Women’s Aid’s advice on how to cover your tracks online.

  • Most modern web browsers offer a private-browsing option that will not keep a record of which sites you visit or what you download: search for ‘private browsing’ and the name of your browser.
  • If you cannot use private browsing, clear your browser’s history after searching for sensitive information: search for ‘delete history’ and the name of your browser.
  • You might also want to turn off auto-complete in your browser to make sure words you type into the browser do not appear when other people type similar words: search for ‘turn off auto complete’ and the name of your browser.

If you’re still unsure how to cover your tracks while using the internet, we strongly recommend that you access this content at a trusted friend or relative’s house. You can also use a free computer point – phone us on 01223 457000 to find out where you can do this.

Doing this makes it easier for you to view the websites of the organisations listed below and to send them emails if you do not want to speak over the phone or meet in person.

Interpreting and translation services

If English is not your first language or you need someone to help you understand this content, read about our interpreting and translation services.

Where to find help

Housing Advice Service

Our Housing Advice Service can help if you are living with domestic abuse.

We can help you prepare to leave and find a refuge, or we can help you secure your home so you can stay there safely.

We can advise on tenancy issues – including occupation orders, joint tenancies and homelessness – and can put you in touch with other organisations (some of which are listed below) that provide support and legal advice.

Safe Spaces

Pharmacies including Boots and Superdrug are offering their consulting rooms as Safe Spaces for victims of domestic violence.

Walk into any of the pharmacies taking part in the UK Says No More campaign and ask to use their Safe Space.

The room will contain all the information you need, and provide a sanctuary to make relevant calls.

Other useful information

The following websites provide information, advice and support to people affected by domestic abuse. Most have a telephone helpline.

Legal advice is available from several sources, including:

White Ribbon and DAHA accreditation

We achieved White Ribbon status in 2015, and were accredited by the Domestic Abuse Housing Alliance (DAHA) in 2019.

Page last reviewed: 20 April 2026