Please contact us before coming to a Shopmobility office to borrow a mobility aid. We’ll arrange a 15-minute appointment at a convenient time for you to collect the equipment.
You can borrow a mobility aid from our offices on:
- Level 4 of Grafton East car park
- Level −1 of Grand Arcade car park
Both offices are open at the following times:
- Monday: 9.30am to 6.30pm
- Tuesday: 9.30am to 6.30pm
- Wednesday: 9.30am to 7pm
- Thursday: 9.30am to 6.30pm
- Friday: 9.30am to 6.30pm
- Saturday: 9.30am to 7pm
- Sunday: 11am to 4pm
You must return all equipment to the office you borrowed it from by the closing time.
Restrictions
When you borrow a mobility aid, you are free to travel around the city centre. Please stay inside the boundary formed by Queen’s Road, Fen Causeway, Lensfield Road, Gonville Place, East Road, Elizabeth Way, Chesterton Road, and Northampton Street.
During cold weather we’ll ask you to stay inside the shopping centres, for safety reasons.
Parking
If you travel by car to borrow a scooter, you can park free of charge for up to the first three hours of your stay. This also applies to your driver if you are given a lift to the car park.
If you stay longer than three hours you must pay that day’s tariff for the length of your stay, from the end of the free period. We explain this process when you register with the scheme. You can claim three free hours once per day, whenever the Shopmobility offices are open.
If you use Dial-a-Ride, we can meet you at Market Square or Grafton East car park.
