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Cambridge City Council

Single Person Discount review

We are reviewing all Council Tax accounts that receive a 25% Single Person Discount.

If you receive this discount, we might ask you to confirm that you are still the only adult aged 18 or older in your home. If you are not the only adult, you must tell us who else is living there and when they moved in.

If you receive a review form, please complete and return it within two weeks.

If you lose your form or cannot complete the review, please contact us as soon as possible. Tell us your full name, address and post code, and your Council Tax account number if you know it.

You should tell us about any changes that might affect your Council Tax bill at the time of the change. You do not need to wait for a review form to update your details. If you have not yet received a form but want to update your account, you can do so on our Council Tax portal.

Why and how we are reviewing the discount

We need to make sure that our records are up-to-date and accurate. This ensures that we charge you the correct amount of Council Tax. We must check the accuracy of our information even if we have no reason to believe it is wrong.

We’re requesting data from you because:

  • it is necessary to carry out our statutory duties
  • it is required by law
  • it helps us to prevent and detect fraud

We will also use data from other sources such as credit reference agencies and the electoral roll. So it is important to provide accurate information on your review form.

If we find a discrepancy in the information about you or your account, we will ask you to complete a review form.

If you do not respond to the review

If we cannot confirm your details and you do not respond to the review, you will no longer be eligible for the discount. We will remove your entitlement and send you a revised Council Tax bill.

The law says that you must respond within 21 days to any request for information that might affect your Council Tax bill.

We can add a £70 fixed penalty to your bill if you do not provide the information we request within this time. If we ask you again and you still do not respond, we can apply a further penalty of £280. These penalties are set out in Schedule 3 of the Local Government Finance Act 1922.

Appeal our decision

Tell us if you believe our information is inaccurate, and we will review our decision. Where appropriate we can reinstate your discount.

For questions about a service we provide, please use our contact us form