Our resident involvement strategy helps us ensure we provide an effective service that answers the needs of today’s social housing climate.
The strategy was created with the purpose of involving tenants and leaseholders in the delivery and management of the housing services they receive.
Involved tenant and leaseholder inspectors, panel and committee members have direct input and scrutiny of key decisions around their housing.
The wider tenant community participates via surveys, tenant newsletters and magazines, social media channels, the online portal, and local residents' groups and associations.
The Resident Involvement Strategy reflects feedback from the 2020 tenant and leaseholder satisfaction survey - such as the wish to be better informed whilst recognising that many tenants do not have access to the internet; and reinforcing that health and wellbeing is a resident priority.
Much of the data in our annual reports comes from our tenant and leaseholder satisfaction surveys.
Tenant and leaseholder satisfaction surveys
We are the landlord of more than 1,000 social housing properties. The government requires us to publish an annual report of tenant satisfaction.
We report on 26 measures, including 14 based on performance management and 12 on a tenant survey.
You can read the full report on our 2024 survey below, or read a summary of our tenant satisfaction measures.
2024
2022
These documents are not fully accessible. Contact us if you have any problems reading them or want a plain-text version.
