The personal information you submit on the My Account system will be used to:

• view your account for Council Tax, change your personal details or set up a direct debit
• tell us if you are moving, want to apply for a discount, set up or change a direct debit

The legal basis allowing us to process your data will vary depending upon your specific enquiry, but will predominantly be necessary for the council to carry out its public task or official functions in respect of Council Tax collection as laid out in the Local Government Finance Act 1992.

You hold the following rights with regard to the personal data you provide us:

• Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.
• Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.
• Right to object to us processing your personal data where you have an objection on “grounds relating to your particular situation”.
• Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

We may process the information you provide to prevent and detect fraud in any of our systems and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the government’s National Fraud Initiative.

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more in our Retention Policy. [PDF, 0.7MB]

We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU.

Cambridge City Council is a registered Data Controller with the Information Commissioner’s Office.

You can find out more about how we handle your data by reading our privacy notice. If you have a question about your rights, contact the Data Protection Officer at infogov@3csharedservices.org or write to the Council and mark your letter for the attention of the Data Protection Officer.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) should you believe any part of this statement to be unlawful.